Refund Policy

Last updated: January 2026

This Refund Policy ("Policy") outlines the terms and conditions governing refunds for subscription services and digital purchases made through FinTrackrr ("we," "us," or "our"). By subscribing to our services or making purchases, you acknowledge and agree to be bound by this Policy.

Try Before You Subscribe

FinTrackrr offers a comprehensive Free Tier that includes core features such as expense tracking, income management, budget creation, and basic reports. We strongly encourage all prospective subscribers to utilize our Free Tier to evaluate the platform's functionality and suitability for their personal finance management needs before committing to a paid subscription. This "try before you buy" approach ensures you make an informed decision about upgrading.

1. General Refund Policy

Due to the digital nature of our services and the availability of a fully-functional Free Tier for evaluation purposes, we offer a 14-day refund window on initial subscription purchases. After 14 days, subscription payments are non-refundable. Refund eligibility does not apply to:

  • Partial use or non-use of the service during the subscription period
  • Cancellation of the subscription before the end of the billing period
  • Dissatisfaction with features or functionality after purchase

How to Request a Refund via Paddle

All payments are processed by Paddle.com, our Merchant of Record. To request a refund:

  1. Check your receipt email from Paddle for your transaction details
  2. Visit your Paddle receipt and click "Request Refund" or contact Paddle Support
  3. Alternatively, email us at support@fintrackrr.com with your receipt details
  4. Processing time: Refunds are typically processed within 5-10 business days

Note: Paddle handles all payment processing, invoicing, and refunds on our behalf. Refunds will appear on your statement as a credit from "PADDLE.COM".

2. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

  • Access Continuation: Your paid subscription benefits will remain active until the end of your current billing period. For example, if you subscribe on the 1st of the month and cancel on the 5th, you will retain full access to all premium features until the 1st of the following month.
  • Refund Window: You may request a refund within 14 days of your initial subscription purchase. No prorated or partial refunds are issued after the 14-day window.
  • Automatic Renewal: Cancellation prevents future automatic renewals. Your payment method will not be charged for subsequent billing periods.
  • Account Downgrade: After the billing period ends, your account will automatically revert to the Free Tier with its associated limitations.

3. Exceptional Circumstances

In rare circumstances, we may consider refund requests on a case-by-case basis at our sole discretion. Such circumstances may include:

  • Duplicate Charges: If you were charged multiple times for the same subscription period due to a technical error.
  • Service Unavailability: If the service was substantially unavailable for an extended period (exceeding 72 consecutive hours) due to circumstances within our control during your billing period.
  • Unauthorized Transactions: If your payment method was used without your authorization, subject to verification and fraud investigation.

To request a review under exceptional circumstances, contact us within 14 days of the transaction date with documentation supporting your claim.

5. Chargebacks and Disputes

We encourage you to contact our support team before initiating a chargeback or payment dispute with your financial institution. Filing a chargeback without first attempting to resolve the issue with us may result in:

  • Immediate suspension of your FinTrackrr account
  • Loss of access to all data and features
  • Prohibition from creating new accounts

We will cooperate fully with payment processors in investigating disputed charges and will provide evidence of service delivery as appropriate.

6. Price Changes

We reserve the right to modify subscription pricing at any time. Existing subscribers will receive at least 30 days' advance notice before any price change affects their subscription. If you do not agree to the new pricing, you may cancel your subscription before the new pricing takes effect. Continuation of your subscription after the effective date constitutes acceptance of the new pricing.

7. Governing Law

This Refund Policy shall be governed by and construed in accordance with applicable laws. Any disputes arising from or related to this Policy shall be resolved through the dispute resolution mechanisms outlined in our Terms of Service.

Contact Us

For questions about this Refund Policy or to request a review of your specific situation, please contact our support team at support@fintrackrr.com. Please include your account email address and relevant transaction details in your inquiry.

Policy Summary

  • ✓ Free Tier available so you can evaluate before subscribing
  • ✓ 14-day refund window on initial subscription purchases
  • ✓ Cancel anytime — access continues until billing period ends
  • ✓ Exceptional circumstances reviewed on a case-by-case basis
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